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Tag Archives: success

Getting the Most Value

The Maintenance Conundrum We all tend to believe that technology gets better and cheaper over time. Maybe you are not paying less in some cases (whether adjusted for inflation or not), but you are getting more value with each iteration of a given technology. And there is plenty of evidence for this – today’s smart phones would have been multi-million dollar super computers a few technology generations ago; today’s laptops …Read More

Defining Student Success

For the past year or so, I have been writing about CRM and student success. In one post I argued that CRM is Not Enough for student success; my colleague Jim Ritchey recently noted that there are a myriad of approaches that vendors have taken to solve the Student Success puzzle in CRM: Which Student Success; and my colleague Jennifer Spahn has recently focused on advising and technology in CRM: …Read More

CRM: Which Student Success?

As a follow-up to Paul Setze’s blog Who is the constituent in CRM?, I think another question is Which approach to Student Success in CRM? Student success is a core component of almost any CRM discussion. In a previous blog, Student Success: CRM is not enough, Paul noted: If your starting point for student success is not identifying clearly defined metrics for student success and recognizing the organizational change that …Read More

Student Success: CRM is Not Enough, Part 2

In my last blog I noted that student success initiatives are institution-wide processes, the importance of having clearly defined metrics and that organizational change is required. Another key component is that student success initiatives are on-going and evolving as the institution learns what works and what does not work as expected. But first, student success needs to be defined and agreed upon – only then can it be determined what …Read More

How to Close the Manufacturing Skills Gap

In my last Blog, “Tackling the Manufacturing Skills Gap”, I highlighted the primary reasons the skills gap exists: Increasing retirement rates of older skilled workers Increasing labor needs of U.S. manufacturers Negative image of manufacturing work among the young Failure of educational institutions to provide relevant training In a Deloitte study on this issue, manufacturing executives are reporting 94 recruiting days to hire engineers, scientists and researchers and 70 days …Read More

What’s Trending? CRM, Early Alerts and Data

CRM has certainly become a trend in higher education and has moved from the traditional uses of admissions and advancement to supporting the full student life cycle. There are many reasons driving the need or desire for a successful CRM solution, but, in my opinion, the main reason is the focus on student outcomes.  Increased focus on student outcomes and accountability in the form of funding or financial aid are …Read More