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Management Bios

James Ritchey – President/Co-Founder

Jim’s twenty years in the technology industry give him a unique understanding of the relationship between technology and business. He possesses a keen sense of productivity, helping companies focus on managing and improving operations. His broad industry experience includes wholesale distribution and transportation, software and information technology, as well as higher education within colleges and universities.

Jim served as interim CIO of Colorado Community College System (CCCS), where he developed its Student System project. Once it was underway and under control, Jim served on the selection committee to find a permanent CIO for the system.

Next, Jim served as interim CIO at DeVry Inc. where he helped reinvigorate DeVry’s technology team, then lead a search for its permanent CIO.

Jim served as the vice president of technology and operations, then president and COO, of Indeliq, the leading provider of performance simulation technology. He led the effort to integrate Indeliq into the Accenture Learning division. He spearheaded the technology effort to design the SPS product, a software package used to create and run performance simulations. His responsibilities included overseeing Internet, Intranet, and Web-related operations, and his hands-on approach led to company profitability after two straight years of losses.

As vice president of technology at Grainger Internet Commerce, Jim was responsible for all technical areas, including architecture, application development, deployment, operations, security and the network for two award-winning websites, Grainger.com and OrderZone.com.During his tenure, sales experienced an annual growth rate of more than 400 percent.

Philip D. Hill – Executive Vice President

Phil is a consultant, coach and speaker specializing in bridging the gap between strategy and operations. Throughout his career, he has combined his leadership, organizational and technical skills to successfully execute key IT projects for the US Air Force, HBO Systems, Inc and several software development companies.

Phil has a proven track record of establishing successful, effective IT visions and management processes for colleges and universities. The recent merger of Delta Initiative and HBO Systems will make Phil’s approach available to a wider audience.

In his roles, Phil helps colleges and universities get institution-wide support for strategic IT implementation. As part of Delta Initiative, he has assisted Colorado Community College System with generation of a system-wide RFP. Other clients have included the University of Iowa; DeVry University; University of California, Los Angeles; and California State University as well as several software development companies, the state of Maine, and multiple higher education institutions.

Paul J. Setze, Ph.D. – Executive Vice President

Paul’s nearly 30 years of experience working for and with institutions of higher learning has focused on the application of technology to best serve the needs of students, faculty, administrators, and external constituencies. Paul has a successful record of working with Presidents, Provosts, CFOs, CIOs, and faculty to articulate strategic direction, identify appropriate technology, plan for and deploy technology, and evaluate its effectiveness. Most recently Paul has focused on helping institutions learn to use all the data they collect to not only be responsive to the call for accountability but to ensure operational efficiencies.

Prior to joining Delta Initiative, Paul was a Vice-President for Services at SunGard Higher Education for the past 6 years where he worked with public and private colleges and universities, community colleges and for-profit institutions. Prior to joining SunGard Higher Education, Paul worked at the University of Illinois at Chicago, Williams College, Whitman College and Northeastern Illinois University.

Joachim Peters, CISM – Co-Founder/Vice President

Joachim Peters brings a strong blend of team leadership, business acumen and technical expertise to Delta Initiative. With 20 years of experience in system and network engineering and administration, Joachim has a strong knowledge of business systems and processes. In addition to leading development and infrastructure departments as interim manager, Joachim implemented security frameworks, defined business continuity requirements and established IT controls and measurements for various companies. Before joining Delta Initiative, Joachim was manager of infrastructure for Indeliq, managing all aspects of its eLearning infrastructure environment from design to disaster recovery planning. He also prepared office space for the organization and managed a team of technical experts.

As site administrator for Works.com, Joachim created frameworks for business continuity, disaster recovery and security. As site administrator and senior network administrator for Grainger, he led the re-organization of Internet commerce and designed and renovated its data center space, architected and supported secure and scalable hardware and software environments; and developed and maintained security and disaster recovery policies. As systems manager for Grainger, he was responsible for replacing a mainframe and paper-based process with a client/server based imaging system.

Jennifer Spahn – Co-Founder/Vice President

As a founder of Delta Initiative, Ms. Spahn brings more than 20 years of experience understanding business processes, program management, methodologies, and team building. Jennifer has assisted with the implementation of Project Management best practices at a variety of customers including major financial services, distribution, and higher education organizations.

Jennifer has assisted several universities with the selection of an LMS and has also assisted Colorado Community College System with the generation of a system-wide RFP. She has also assisted the California State University system with LMS-related services and the development of an Academic Technology baseline. Jennifer has assisted Louisiana Community and Technical College System, DeVry University, and Northland College with the development of project requirements, readiness assessments, the implementation of customer service solutions, and the implementation of PMO, SDLC, and Portfolio Management. Ms. Spahn also worked with marketing groups to implement process and technology to support new messaging and initiatives.

Previously she was Director, Business Technology at Indeliq, responsible for supporting all phases of the operations of the business including sales, customer service, product management, finance, and technology. As a part of her duties, she implemented and managed product development, software development methodology, and all business intelligence reporting as well as overseeing the Quality Assurance Team, the Customer Service Team, and the Change Control Board. In the re-organization of Internet commerce of Grainger, Ms. Spahn was Manager, Business Applications for Works.com, providing support for finance, sales, and customer service while also acting as Manager, Business Architecture for Grainger Internet Commerce. Her major responsibilities included analysis, project management, and quality assurance of all Internet Commerce projects. Ms. Spahn has experience as a technology manager, program manager, and business/system/program analyst with a variety of different companies. She brings a valuable mix of business and process skills to the Delta Initiative team.

John Gorman – Executive Vice President

John utilizes his diverse experience in technology and business operations to assist in organizing to improve business results and manage operational risk. John’s 25 years of experience included startups, consolidations, managing outsourcing (both as the customer and provider), and as an executive for a software provider. As an executive coach, John’s broad experiences allow him to quickly assess business situations from multiple perspectives and provide guidance for implementing true change. True change starts with a strategy and ends with a successful implementation. John leverages experience with technical and business improvement implementations to help organizations with the successful implementation of organizational change. His experience as both a vendor and a customer provides organizations with unique insights into planning and executing for business results.

Prior to joining Delta Initiative John served as EVP Operations for Catalyst International a provider of software and services in Supply Chain Execution. During his tenure at Catalyst (later purchased by CDC) John was at various times responsible for Product Management and Development, Quality Assurance (ISO Certified), Internal IT, Professional Services and Support. During his tenure development and services methodologies were changed and a new support model was introduced.

John’s experience’s with startups and well established organizations, helps him look at every technology project as if it is a brand new venture while understanding how to implement change in an organization.

Patricia Bruhn – Executive Vice President

Pat combines diverse business experience with technology acumen to assist companies with their development and execution of strategy. A senior executive with a strong operating and financial background, she helps businesses frame their decision-making process through business intelligence leadership, team building and process improvement. Her deep industrial experience includes wholesale distribution and manufacturing operations as well as higher education within the private and public sectors.

Pat has a proven record of driving profitability and return on investment, leading business process improvement, enhancing customer value and building strong teams. Throughout her career, she has also provided guidance to up and coming business professionals through a variety of mentoring organizations.

Prior to joining Delta Initiative, Pat spent 16 years with W.W. Grainger, Inc. where she served, at various times, as vice president for international operations and business development, business intelligence and financial operations among other leadership roles. Her financial analysis background coupled with her general management experience has led her to a deep understanding of the importance of reporting and analytics as a tool in decision-making and day-to-day operations. Pat has led several teams in establishing successful business intelligence organizations.

Bob Kozak – Vice President

Bob is a proven leader with comprehensive and progressive experience aligning business strategies with technology solutions. Has successfully driven business results within the distribution, finance, manufacturing, insurance and educational industries. He has focused on understanding business needs to deliver technology initiatives and projects. Bob utilizes his broad experience in business process design/automation, business intelligence, and IT management.

He has helped companies improve web site performance to improve response times and sales in remote markets. Coached  IT staff on developing Business Intelligence strategy and approach leading to the development of  a Business Intelligence roadmap to implement self service BI capabilities reducing report request backlog and speeding up decision making across functional departments.

In higher education, Bob has served as an interim CIO, leading and directing a talented IT organization. Improved PMO capabilities, stabilized systems, implemented 3 key projects including an LMS system upgrade and hosting that mitigated a large risks to the business, on time and on budget. Transitioned activities to new CIO ensuring a quick transition and minimizing impact to the business’s  future IT initiatives. In addition, he has performed program and project management for data and reporting ERP implementation for Higher Education. Identifying key areas for reporting both external and internal needs. Managing activities across key functional departments merging requirements for the IT and report delivery organizations to support a wide array of decision support analytic needs to address compliance reporting, manage enrollments, and make key business decisions to meet organizational goals.

Prior to joining Delta Initiative, Bob Kozak worked for Grainger where he lead the development of  an industry leading web site, Grainger.com, growing at 17% per year, and generating over $650M for 2005. There he led a cross-functional business team and IT department consisting of a Project Management Office, Architects, Developers, Quality Assurance Analyst, Infrastructure, Measurements and Analytics. He developed business and technical strategies that supported Grainger’s e-Business channel aligned to overall company goals.