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Governance and Outsourcing

As we work with institutions and businesses of all sizes we come across many different models of IT Governance. In many cases, organizations address IT Governance as an IT initiative with reporting out to the business. We believe there are two components to IT Governance. The first is the demand for IT services coming from the organization. The second is the management of the technology, including starts control, within IT. …Read More

Technology Must be the Answer?

Higher education organizations today are focusing on being more effective and efficient, while dealing with reduced funding, declining enrollments, and increasing expectations from students. These are all challenges and bring back the memory of that wonderful goal “do more with less.” I always found it interesting that the people that provided this wisdom never seemed to provide information on how to accomplish this goal. In the search for improved effectiveness …Read More

Banner 8 Support

Ellucian has announced that Banner 8 administrative modules will be moving into sustaining support on December 31, 2018. Ellucian is recommending organizations move to Banner 9 by the end of 2018. The announcement is not a surprise due to its link to the support of Oracle forms. From what I hear, the surprise is that it includes all administrative modules. Many people expected this would only impact the Financial Aid …Read More

Transforming the Student Experience

I have to admit that “Transforming the Student Experience” has eclipsed “Student Success” as the phrase that is most likely to send shivers up my spine – although the two concepts, as they are generally understood, are related. Vendors, in particular like to throw these terms around. After all, they claim to have the add-on products, the services, and the subscription fees or license and maintenance fees to address these …Read More

What are Student Outcomes?

It must be nice to be able to comment on findings that no one else has apparently seen except the people who wrote it and the company that will distribute it. Makes one wonder (or not) on the reason for commenting. In any case, I cannot determine what, if any, results were cherry picked from the “advanced look” at the report and if the author has some agenda in doing …Read More

Business Outcomes for Customers

Regular readers of my blog will no doubt pick up that one of the threads I weave in is that an organization needs to concentrate on business outcomes and business processes to support those business outcomes. Examples can be found here and here. How an organization defines business outcomes can tell us a great deal about the organization perceives its customers. Interestingly, when organizations deploy technology to support business outcomes, …Read More