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Tag Archives: higher ed

Technology Must be the Answer?

Higher education organizations today are focusing on being more effective and efficient, while dealing with reduced funding, declining enrollments, and increasing expectations from students. These are all challenges and bring back the memory of that wonderful goal “do more with less.” I always found it interesting that the people that provided this wisdom never seemed to provide information on how to accomplish this goal. In the search for improved effectiveness …Read More

Transforming the Student Experience

I have to admit that “Transforming the Student Experience” has eclipsed “Student Success” as the phrase that is most likely to send shivers up my spine – although the two concepts, as they are generally understood, are related. Vendors, in particular like to throw these terms around. After all, they claim to have the add-on products, the services, and the subscription fees or license and maintenance fees to address these …Read More

What are Student Outcomes?

It must be nice to be able to comment on findings that no one else has apparently seen except the people who wrote it and the company that will distribute it. Makes one wonder (or not) on the reason for commenting. In any case, I cannot determine what, if any, results were cherry picked from the “advanced look” at the report and if the author has some agenda in doing …Read More

Is Higher Ed Enterprise CRM an Illusion?

We hear frequently from customers about enterprise CRM. Some customers tell us they want our help in moving forward with Enterprise CRM. Other customers want to know if they should be looking seriously at Enterprise CRM. And of course, vendors are marketing and selling their version of Enterprise CRM. Naturally, when one begins to drill down into what is meant by Enterprise CRM, there are as many definitions (or lack …Read More

CRM: Is Advising Technology the answer?

A recent EdSurge blog entitled “Students Show Mixed Feelings Toward Advising,” addressed student advising and the use of technology. According to the blog, new research indicates that students are not altogether sold on using the CRM advising technology in place of the traditional human advisor. They like using technology for simple tasks, but prefer face-to-face meetings with advisors to work through complex decisions, such as planning educational and career paths. …Read More

CRM Success Criteria

In our work with Higher Ed institutions, we often notice a similar stumbling block. Many institutions take the same approach to CRM procurement and implementations as they do to ERP procurements and implementations—with a focus on features, functions, and configuration. But there are significant differences between these solutions that lead me to suggest that a different approach is needed for CRM. Critical Differences ERP systems, by and large, are relatively …Read More