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Who is the Constituent in CRM?

In an earlier blog, I noted that different administrative units within a Higher Education institution focused on different constituents. I have also discussed that CRM systems, in general, were designed as a sales and marketing tool and it was no surprise that managing relationships with prospective students and prospective or current donors is where a CRM solution may fit in nicely. And it becomes quickly apparent that implementing a CRM …Read More

Friendly Notes on a Vendor Blog

I have great respect for CRM vendors and their expertise. For example, Enrollment RX recently posted an interesting blog on the importance of an effective RFP-development process for guaranteeing successful implementation of a college or university CRM. The author outlines five tasks that should be included in the RFP-writing process.: Get Business and IT Involved Bring a Project Manager on Board Early Develop a Project Charter Do Demos, and Ask …Read More

MOOCs: Two Different Approaches to Scale, Access and Experimentation

This article was originally posted at e-Literate In part 1 of this series, I described a new landscape of educational delivery models. Inpart 2 I described the master course concept and how it presents a cultural barrier that most traditional institutions cannot cross, at least without a dedicated online organization or an outsourced partnership. Why does it matter that we describe these educational delivery models with finer granularity than just traditional and online? …Read More


Delta Initiative has a long list of success stories. Some the institutions of higher learning we’ve served include: Amarillo Community College California State University Office of the Chancellor Colorado Community College System CSU Long Beach DeVry University Louisiana Community and Technical Colleges Northland College San Jose State University UCLA University of Iowa

About Us

Delta Initiative is an independent management consulting company that serves institutions of higher learning and businesses across the country. We specialize in assessing needs, researching and evaluating options, and recommending a definitive course of action for our clients. At Delta Initiative, we’re committed to generating strategic change through the effective implementation of enterprise software systems. The schools and companies we partner with are dissatisfied with the status quo, and are keenly …Read More

Management Bios

James Ritchey – President/Co-Founder Jim’s twenty years in the technology industry give him a unique understanding of the relationship between technology and business. He possesses a keen sense of productivity, helping companies focus on managing and improving operations. His broad industry experience includes wholesale distribution and transportation, software and information technology, as well as higher education within colleges and universities. Jim served as interim CIO of Colorado Community College System …Read More